Refund Policy

Customers may request a refund within seven calendar days of the original purchase date when:

The learner has completed less than 25% of the applicable course; the learner has not earned or received a Certificate of Completion; and the request includes the purchaser's name, enrollment email address, course purchased, and payment receipt.

Refund requests submitted after seven calendar days are generally not eligible for approval.

The same policy applies to the Metro AI Ready Complete Course Bundle. Accessing one or more courses in the bundle constitutes use of the bundle. A bundle is not eligible for a partial refund based on the number of courses accessed or completed.

Duplicate charges will be refunded after Metro AI Ready verifies the duplicate transaction.

If you believe a payment was made without your authorization, contact Metro AI Ready promptly so the transaction can be reviewed. You may also contact your bank or payment provider.

If a learner cannot access a purchased course because of a verified problem with Metro AI Ready, Stripe, or the EducateMe learning platform, Metro AI Ready will first make a reasonable effort to restore access.

If access cannot be restored, Metro AI Ready may provide replacement access, extend the access period, or issue a refund, as appropriate.

Refunds are not normally provided for problems caused by an unsupported device, an incorrect email address supplied during checkout, forgotten login credentials, internet-service interruptions, or failure to complete a course within the stated access period.

Single-Site and Multi-Site Internal Licenses are governed by the applicable organizational agreement, proposal, or purchase terms.

Organizational-license payments are generally nonrefundable after accounts, enrollment codes, or organizational access have been activated. Any cancellation request received before activation will be reviewed according to the applicable agreement.

Purchases made using a promotional, discounted, or Founding Learner price remain subject to this Refund Policy. The expiration of a promotional offer does not create eligibility for a refund or price adjustment.

Approved refunds will be returned to the original payment method. The time required for the credit to appear depends on Stripe, the card issuer, and the customer's financial institution.

Course access will be terminated when a full refund is issued. A Certificate of Completion cannot be earned or retained for a refunded course.

Email [email protected] with the subject line Refund Request and include: purchaser's full name, enrollment email address, course or bundle purchased, purchase date, Stripe receipt or transaction information, and reason for the request.

Submitting a request does not automatically guarantee approval. Metro AI Ready will evaluate the request under this policy and any rights provided by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be waived.